Full Time Opportunities

We are keen on talents and we take pride in discovering the right people and helping them unleash their full potential. By fostering a harmonious and vibrant workplace, motivating staff and developing their careers, we aim to build a unique team that will bring the Tai Kwun vision to life.

Applicants are welcome to send their career enquires to recruit@taikwun.hk (Human Resource Department of Tai Kwun).

Visitor Experience Associates

As a knowledgeable host of Tai Kwun, you will

Visitor Service Focus

  • Interact with visitors as service ambassador and as first point of contact in Tai Kwun
  • Care for visitors proactively at designated location and answer sitewide questions
  • Proactively greet visitors, guide and guarantee excellent visitor experience and conduct survey
  • Handle face-to-face enquiries and comments at Visitor Centre, Art Gallery Reception or designated locations
  • Handle phone-in or write-in enquiries and comments and other contingency duties in a professional manner
  • Assist in crowd control management when crowd control plan or access management plan is in force
  • Support administrative duties in the daily operations

Sales Focus

  • Perform daily sales activities and partner up with team to achieve sales target at Tai Kwun Store.  Handle cash and manage the inventory of merchandise items
  • Support inventory management, including stockroom maintenance, stock movement and replenishment
  • Ensure store presentation and visual merchandising standards are maintained according to company guidelines

Ticketing Service & Event Focus

  • Handle tickets sales and ticket collection at Box Office and Visitor Services
  • Handle enquiries related to ticketing of programmes and events
  • Assist in crowd control or ushering service in various events/programmes

Heritage Focus

  • Monitor daily opening and closing at different Heritage spaces
  • Prepare and replenish supplies and stocks whenever needed
  • Update weekly to Heritage Team on defects and visitors’ feedbacks
  • Guide thematic exhibitions tours and/or education tours
  • Support preparation and dismantling of permanent and thematic exhibitions as well as heritage programmes

You should have/be:

  • Good command of Chinese and English. Proficient in other languages will be an advantage
  • 2 years’ experience in Customer Service with exposure in related sector is preferred
  • At least 1 year’s retail experience will be an advantage
  • Strong on-the-spot problem solving skills
  • Visitor-oriented with good interpersonal and presentation skills
  • Outgoing, friendly and courteous
  • Willing to work according to the internal rotation plan and prepared to work in outdoor areas
  • Able to work on shift and perform duty during weekends and public holidays

Assistant Martech Manager

Reporting to the Senior Marketing Manager - Branding, you will

  • Manage the system development of all digital marketing platforms and CRM database, oversee the operation and content management of the day-to-day digital platforms
  • Execute digital marketing strategies and plans including content marketing, SEO/SEM, app and website management, EDM, etc., to optimize business and branding growth
  • Design and convey the brand digital experience that ties in to Tai Kwun’s overall branding direction
  • Assist to develop and maintain a holistic and integrated offline and online experience enhancing the overall visitor experience at Tai Kwun
  • Conduct analysis on digital performance and business trends on regular basis, initiate and develop enhancement strategies to improve digital presence
  • Establish good working relationship with agencies, monitor the quality of their production and ensure the output will deliver the best result for the company’s marketing strategies
  • Assist the Manager in budget planning, managing digital marketing expenditures, forecasting and inventory management
  • Have a creative mindset to new ideas on developing new and innovative digital ideas and technologies to enhance on digital footprints and experience for all visitors

You should have/be

  • Degree in Marketing, IT or any relevant disciplines
  • At least 8 years of relevant experience in digital/ eCommerce marketing, plus supervisory experience
  • Hands-on experience in Content Management Systems, eDM, SEM/SEO and Google Analytics.  
  • Basic HTML/ JavaScript knowledge is a plus
  • Experienced in project management with excellent communication, presentation and negotiation skills
  • Excellent command of English and Chinese
  • Keen interest in heritage/ arts/culture

Temporary Project Manager / Coordinator (4-month contract)

You will:

  • Support the team in in planning for BOOKED (art book fair) event and Summer Institute
  • Manage relationships with exhibitors, including dealing with exhibitor applications, questions, contracts and agreements
  • Coordinate logistics arrangements for the event, including shipment, travel and exhibitor arrivals
  • Coordinate with international guest speakers on teaching materials, text editing and other documents
  • Support on site seminars, public lectures, events, networking sessions and field trips for Summer Institute, including relationship management and logistics
  • Support editorial work, including copy writing, translation, copy editing and proofreading
  • Research and plan film screenings and other public programmes
  • Coordinate the production of film screenings with Film Censorship Board and other licensing bodies

You should have/be:

  • Bachelor’s degree in art history / cultural studies / arts administration / museum studies / or equivalent
  • At least 3 years’ of contemporary art exhibition, arts and culture events organizing or programming, or artistic project production, in a gallery, museum or other cultural organisations, in collaboration with local or international artists or cultural institutions
  • Professional project management skills with initiative and ability to work with tight deadlines and manage multiple projects
  • Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
  • Proficient in both spoken and written English and Chinese

Assistant Facilities Manager - Central Services

The Job

Reporting to Facilities Services Manager, you will:

  • Develop sound solutions to FM issues and produce convincing proposals to achieve stakeholder buy-in.  Coordinate with relevant parties to execute the proposal.
  • Plan, implement and manage a comprehensive Document Control programme to ensure all team records (including procedures, processes, control systems) are complete and update in a timely manner. 
  • Manage data quality of the computerised maintenance management system to ensure all site works are tracked correctly
  • Manage quality assurance programme and service delivery performance in-line with firmwide service level agreement.  Work with Facilities Management Team stream managers proactively to raise service standards up to / above user expectations
  • Deliver excellent customer service in site events, activities and facility operations by way of mobilising the correct resources within the Facilities Management Team, other departments and external parties
  • Assume the role of “FM Operation in-charge” to oversee site activities on rostered day.  Manage incident escalation and liaise with key operation team members to resume service/operation promptly
  • Facilitate delivery of a high standard of FM services to all users
  • Provide central administration support to the team

About You

You should have/be:

  • Degree in Business Administration / Property Management / Facilities Management or equivalent
  • 8 years’ experience, including 3 years at supervisory level, in property / facilities management is preferred, especially in art and cultural facilities, or facilities for public use
  • Reliable, creative, enthusiastic, a team player who can also work well independently
  • Self-motivated, well-organized, and attention to detail
  • Good problem solving, communication and coordination skills
  • Excellent command of Chinese and English, both spoken and written
  • Proficient in MS Office, working knowledge of MS SharePoint and computerised maintenance management systems  

Designer – Motion Graphic (1-year contract)

Reporting to the Design Manager, you will:

  • Responsible for design works of branding and programme marketing outputs across online and offline advertising, OOH, website and collaterals
  • Work closely with marketing team and external creative partners on developing and implementing motion graphic components on marketing deliverables
  • Keep enhancing internal process and system to learn and evolve for better results
  • Liaise and work closely with internal parties, external partners and agencies on design projects and manage high quality standard 
  • Work independently and handle resources planning
  • Nurture creative mindset and be brand ambassador of Tai Kwun     

You should have/be:

  • Degree in Graphic/ Multimedia design or relevant discipline
  • 2 years’ experience in graphic / multimedia design
  • Proficient in using Adobe Illustrator, Photoshop, InDesign, Dreamweaver, Premiere, After Effects or Cinema 4d or Final Cut Pro
  • Visually creative and strong in design, layout, and photographic skill
  • Creative, detail-oriented, self-motivated, able to work independently and under pressure
  • Sensitive to social media and mobile app trends
  • A passion or interest in cultural and arts

Heritage Officer - Administration

Reporting to Assistant Manager (Heritage Operations), you will:

  • Perform general administrative duties and provide support to the Heritage Department
  • Maintain and update inventory, filing and recording system, including but not limited to departmental documents, research materials, loaned exhibits, and objects that are under the custodianship of Tai Kwun
  • Maintain departmental calendar, schedule appointments, book meeting rooms and event venues
  • Handle procurement and financial requests, and other requests as assigned, and in line with institutional procedures and policies
  • Handle administrative and logistics arrangements for maintaining operations of Heritage Storytelling Spaces, thematic exhibitions, and other public programmes
  • Assist in data collection and preparation of papers, presentation, records, documentation and reports
  • Liaise and coordinate with internal departments and external parties as required
  • Conduct heritage guided tours if needed

You should have/be:

  • Degree holder or relevant; education in Art Administration, Cultural Management or other related disciplines would be an advantage
  • A minimum of 5 years’ experience in office and/or art administration. Previous work experiences in heritage, arts and culture, or non-profit sector would be an advantage
  • Organised, attentive to details, and capable of multitasking
  • Self-motivated team player with interpersonal skills and a can-do spirit
  • Open-minded, flexible, and sensitive to people from culturally diverse backgrounds
  • Willing to work at irregular hours, including weekends, if needed
  • Proficient in written and spoken English and Chinese
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Passionate about heritage, arts and culture

Assistant Manager – Leasing & Commercial

Reporting to the Manager – Leasing & Commercial, you will:

  • Assist in the formulation of leasing strategy through identification of prospective tenants, conduct business pitching, as well as handling lease renewals
  • Identify opportunities to enhance the trade-mix and revamp the tenant portfolio, and implement business and operational initiatives to sustain tenants’ business
  • Handle tenancy formalities and legal documentations, and provide tenancy administration support as required
  • Work closely with Facilities Management, Operations and Marketing teams on lease-related matters, including but not limited to fit-out design, heritage conservation issues, house rules enforcement, and tenant marketing initiatives
  • Uphold tenant relationship, develop business rapport and handle enquiries and complaints
  • Assist in the coordination of alteration and additions (A&A) works, in collaborate with in-house professionals, external consultants, etc. and to manage feasibility studies, statutory submissions, etc.
  • Drive revenue growth, monitor financial health and implement credit control initiatives of the leasing portfolio
  • Conduct market research and perform business analysis, and assist in budget preparation
  • Support other business projects and ad hoc duties as assigned from time to time.

You should have/be:

  • Bachelor’s degree in Surveying, Real Estate, Business Administration, Marketing or related disciplines
  • At least 8 years of relevant experience in asset/leasing portfolio management with reputable landlord(s). MHKIS/MRICS or equivalent preferred
  • Solid experience in facilities management and strong technical services background a definite advantage.
  • Excellent interpersonal and customer service skills
  • Independent, creative, and with a can-do attitude
  • Good command of both spoken and written English and Chinese.

Art Technician

      You will:

  • Support and coordinate with Art Department to ensure the safe and timely preparation of artworks for display, exhibition, transport, installation, storage and dismantlement
  • Support the planning and scheduling of contract art technicians for projects in accordance with timeline and budgets
  • Provide solutions for art installations based on venue specifications and professional art handling standards
  • Comply with the principles of Occupational Health and Safety and manual handling guidelines, including the operation of power tools, forklifts, scissor lifts and equipment used within exhibitions and storage areas
  • Support the Registrar in the physical handling of artworks and report on their conditions:
  • Manage the organisation and inventory of the warehouse, including but not limited to audio-visual equipment, tools and apparatus, adhering to international best practice standards
  • Perform any ad hoc duties when required

You should have/be:

  • 4 years of art handling and installation experience in a gallery, museum or other cultural organisations
  • Proven experience in the technical methods of art handling and installation, including the installation and maintenance of audio/visual equipment, electrical work and carpentry
  • Demonstratable experience and understanding in various art installation methods and knowledge of artwork production including framing and printing
  • Attentive to details and proactive with good organizational skills and time management ability
  • Good spoken and written communication skills in English and Chinese

Finance Services Manager

Reporting to the Head of Finance, you will

  • Manage full sets of books (financial accounting support and month-end closings and administer the cross-company recharge process in accordance with Management Operating Agreement of the company and its parent company)
  • Prepare annual budget and forecast. Establish regular financial reporting package, prepare financial commentaries for management, and highlight risks and opportunities as appropriate
  • Develop a strong and robust internal cost accounting system and devise appropriate measures and reporting mechanisms and reports for management reporting and budget monitoring
  • Handle withholding tax for external parties and other related tax obligations, beyond the scope of S.88 to ensure compliance with tax regulations
  • Develop a system of donations and sponsorships policies and procedures, including but not limited to accounting, compliance with S.88 charitable laws and cash flow management
  • Manage the process of submitting periodic donation claims to funding provider, prepare balance sheet review and follow up with any issues being identified
  • Manage internal and external audit requirements and assist programme departments to develop and prepare programme budget
  • Assist management in developing and executing accounting and operating policies and procedures

You should have/be

  • Degree in Accounting, Finance or related discipline
  • CPA / Chartered Accountant equivalent qualification
  • 10-12 years of experience with sizeable or multi-national company in managerial role, working with people from diverse background. Exposure to NGOs, Big 4 Accounting Firms and/ or social service settings is a plus
  • Able to work with non-commercial background peers/management and open-minded.
  • Proactive, with “can-do” attitude, independent and capable of working under pressure.
  • Detailed-oriented, good planning, analytical, and problem-solving skills
  • Good command of written and spoken English and Chinese
  • Passion in arts and culture

Senior Marketing Officer (1-year contract)

Reporting to the Senior Marketing Manager, you would

  • Project manage 360 marketing and communications plans and implementations for Tai Kwun programmes, with a focus of Heritage offerings. Channels cover social media, digital marketing, KOL, public relations, advertising and direct marketing
  • Perform review for each project, provide insights for ongoing enhancement
  •  Coordinate social media channel, assist in channel planning, resources consolidation and data analysis
  • Connect and explore suitable and effective marketing opportunities
  • Carry out regular website updates and administrative support to the team

You should have/be

  • Degree in Marketing or related disciplines
  • 5 years of solid experience in all-round marketing. Work experience in culture related industry will be a plus
  • Social media savvy. Active user of different social media platforms and familiar with the backend mechanism and data analysis. Agency experience will be a plus
  • Very strong project management and interpersonal skills. Details oriented. Good sense of logic and proposal writing         
  • Curious, creative and enthusiastic in heritage, art and culture industry
  • Excellent command of English and Chinese
  • A fast learner with strong business acumen and flexible in working long hours at times or during weekends

Technical Officer

As a member of the Technical Team of Facility Management Department, you will:

  • Assist in handling repair and maintenance work, alternation and additional work, project work, fitting out, reinstatement works and monitor the work progress
  • Assist in establishing design criteria and preparing technical drawings, specifications, tender documents, and tender evaluation
  • Participate in coordinating the technical resources of FM Department for site activities
  • Provide effective event technical support for all activities in Tai Kwun including stand-by services such as handling client enquiries, troubleshooting, resources deployment throughout the event, as and when required, including Saturdays, Sundays, Public Holidays, early or late hours
  • Prepare evaluation and progress report and alert any potential quality problems in advance
  • Monitor, analyze and report the facilities system operation and performance to enhance work efficiency and seek improvement
  • Documenting technical compliance to Conservation Management Plan and any other relevant programmes implemented site-wide relevant to Facilities Management.

You should have/be

  • Degree in Engineering, Building Surveying or equivalent
  • 5 years' experience in project/facility/property/event management, of which 2 years at supervisory level. Previous exposure in heritage site is an advantage
  • Passion in Heritage, Contemporary Arts and Performing Arts. Positive attitude with passion in the Tai Kwun project is essential
  • Proficient in computer application, Microsoft Office, AutoCAD, photoshop
  • Excellent command of both written and spoken English and Chinese
  • Good interpersonal and communication skills and able to interact with people of different levels
  • Self-motivated, well-organized, attention to details, dynamic, result oriented, able to work under pressure
  • Good time management and problem-solving skills

Senior Communications Officer (1-year contract)

Reporting to the Assistant Marketing Manager, you will

  • Develop and implement PR and communications plan and strategies for Tai Kwun’s brand and programme offerings to strengthen the brand as a centre for heritage and arts
  • Plan and organize media events to promote Tai Kwun’s brand that incorporate Tai Kwun’s programme offerings
  • Develop publicity-related content such as key messages, press releases, publicity plans, and other related material as needed
  • Build a constructive working relationship with the local and international media and KOL; pitch thematic and event-based stories to generate positive coverage for Tai Kwun at both brand and programme levels
  • Handle daily media activities and operations, including enquiries, photo/video shoot, press release distribution and maintaining press contact lists
  • Monitor media coverage and prepare monthly clipping and evaluation reports

You should have/be

  • Degree in Communications, Marketing or related disciplines
  • 5 years’ experience in marketing and communications field with commercial/non-commercial sectors, preferably in arts and culture, and communications industries
  • Previous exposure in PR agencies is highly preferred
  • Excellent command of written and spoken English and Cantonese. Putonghua is a plus
  • Can-do attitude, good team spirit with excellent execution and planning skill, details oriented and multi-tasking ability. Hands-on experience in translating concepts into actions
  • Keen interests in heritage, art and cultural related projects. Curious about the new and creative marketing initiatives around the city and the globe
  • A fast learner with strong business acumen and flexible in working long hours at times or during weekends

Control and Compliance Manager

Reporting to the Department Head of Finance, you will

  • Design and finalise company and finance related Policies and Procedures (“P&P”), in close collaboration with stakeholders that are business appropriate and risk-compliant, and develop effective accounting procedures and related process flows that commensurate with the underlying principles of the P&P to address both risks and efficiency.
  • Organise and implement regular training to ensure that the P&P can be rolled out in an orderly and consistent manner by relevant user and stakeholders. Receive and respond to stakeholder feedback and enquiries to seek smooth implementation and continuous improvement of P&P.
  • Study and recommend changes required in finance system module to support all enhanced accounting reporting/monitoring to allow management to make prompt business decisions.
  • Prepare for internal audit review and follow up on all post-review recommendations. Analyse Internal Audit report findings and recommend creative and pragmatic solutions to risk and control issues.
  • Ensure proper Schedule of Delegated Authorities (“SDA”) compliance and support all future revision in SDA
  • Create the finance Fixed Assets Register for the company and support the future regular asset count.
  • Design control procedures on purchases, custody (including physical count) and disposal on program stocks for all programming departments.
  • Assist in setting up operating procedures in documentation requirement, annual reports preparation for all corporate sponsorship and/or Key Third Party Donations and design appropriate accounting procedures for such activities.
  • Identify/implement automation opportunities and process re-engineering to enhance compliance and efficiency of the business.
  • Assist in studying and implementing impact and social impact reporting alternatives.

You should have/be

  • Degree in Accounting, Finance or related discipline
  • CPA / Chartered Accountant equivalent qualification
  • Over 10 years’ experience with sizeable organizations or MNC in managerial role with internal control review responsibilities.  Big 4 experience is a must.
  • Ability to understand complex issues, manage conflict and provide pragmatic business oriented solutions.
  • Able to work and communicate with non-commercial background peers/management
  • Proactive, with “can-do” attitude, independent and capable of working under pressure
  • Good planning, analytical and problem-solving skills
  • Inquisitive, detailed-oriented and can go beyond the obvious

Assistant Procurement Manager

Report to Senior Procurement Manager, you will

  • Support daily routine procurement activities for a portfolio of the company's daily operations and projects
  • Work closely with internal business users at pre-project stage in developing detailed business requirements and scope
  • Follow through the whole process of procurement activities and monitor the timeline at each stage to ensure timeline is met
  • Identify potential targets for opportunity improvements and deliver year-on-year benefits
  • Monitor the market constantly and search out new goods, services and the latest technology most compatible with user requirements and company standards
  • Develop and manage strategic relationships with an optimum number of suppliers
  • Introduce key performance measures for selected supply categories and assessment tools to measure continuous improvement
  • Ensure category continuous improvement practices include compliance, cost, delivery, and quality, uptime/ system availability, safety, maintainability and sustainability

You should have/be

  • Bachelor’s degree or above, preferably in Business, Purchasing / Supply Chain Management or related disciplines
  • Minimum 7 years of relevant experience in procurement, buying or project management, including a minimum of 2 years’ supervisor experience in procurement in global corporation, NGO and/ or public sector
  • Familiar with e-Procurement system development and operation, and capable of negotiation; self-motivated with mature business acumen
  • Analytical mind with statistic sensitivity, strong reporting and presentation skills. Able to work independently and handle multitasking in a tight timeline
  • Familiar with MS Office, ORD, ERP system (i.e. Oracle /SAP experience preferable)
  • Excellent communication and negotiation skills. Good Command of both spoken and written English and Chinese.

Assistant/Associate Curator

Reporting to the Senior Curator of the Heritage Department, you will

  • Propose and organize exhibitions to tell compelling heritage-related stories, including but not limited to thematic exhibitions, digital installations, and site-specific Heritage Storytelling Spaces
  • Conduct scholarly research, develop digital programmes and publications to accompany exhibitions
  • Develop heritage and art interpretation, and innovative audience-engagement strategy for deepening public understanding of the value and contemporary relevance of heritage
  • Participate in the development of transdisciplinary projects, engaging specialists from various disciplines to facilitate knowledge transfer to the public through innovative heritage exhibitions and related programmes
  • Handle administrative duties including programme planning, budgets, loan procedures, and coordination with active partners and stakeholders
  • Contribute to the development of open-access digital platforms to archive research and exhibition and to disseminate learning resources
  • Participate in the development of community outreach programmes in collaboration with other staff and help strengthen community connections
  • Conduct guided tour and docent training relating to exhibitions and associated programmes
  • Ensure that the programmes adhere to the highest standards of excellence

You should have/be

  • Postgraduate Degree in relevant field, PhD Degree preferred
  • At least 3 years’ curatorial experience with a research specialization in some aspect of heritage studies: heritage conservation, art and culture, history, sociology and anthropology preferred
  • Demonstrable experience developing and implementing exhibitions or other creative projects, working with internal and external stakeholders
  • Creative thinking skills, intellectual rigor, and strong liberal-arts foundation
  • Excellent communication skills in English and Chinese, both spoken and written

Technician

Sorry, this entry is only available in Chinese.


Part Time Opportunities

We are keen on talents and we take pride in discovering the right people and helping them unleash their full potential. By fostering a harmonious and vibrant workplace, motivating staff and developing their careers, we aim to build a unique team that will bring the Tai Kwun vision to life.

Applicants are welcome to send their career enquires to recruit@taikwun.hk (Human Resource Department of Tai Kwun).

Part Time Exhibition Producer (18-month contract)

Reporting to the Head of Art and the Exhibition Manager, you will:

  • Support and coordinate with the curators, artists and Exhibition Manager in the production of two major exhibitions from planning to dismantling stages
  • Track and manage the production and installation of artworks and exhibition architecture from start to finish, adhering to artistic, timeline, budgetary, licensing and safety requirements
  • Identify, source and manage best suited vendors, equipment, logistics and manpower arrangements for artwork productions and exhibition architecture, including but not limited to multi-media installations, sculptures or other artworks as required
  • Provide solutions and technical support based on venue specifications, artistic requirements during the planning, production, and on-site installation processes
  • Supervise and lead the on-site installation teams, to ensure a safe and timely installation process for all exhibition architecture and artworks, adhering to the professional contemporary art and safety standards
  • Support the planning, sourcing, and scheduling of the technical personnel and equipment, including equipment procurement, logistics, changeover scheduling and personnel management
  • Assist with other aspects of exhibition production and installation as needed, including the preparation of materials for meetings
  • Requires off-site meetings with relevant providers throughout the production process to ensure all services are with adherence to professional standards
  • Assist in special projects as assigned

You should have/be:

  • Bachelor’s degree in Exhibition Design/ Arts Administration/ Museum Studies / Fine Art or equivalent
  • At least 5 years of contemporary art exhibition, exhibition architecture and artwork production experience in a gallery, museum, or other cultural organisations, in collaboration with international artists or cultural institutions
  • Expertise in the execution of large-scale contemporary art productions, including but not limited to timeline and vendor management, technical knowledge, resources and budget allocation for artworks and venue construction, adhering to relevant safety, licensing, budgetary and quality requirements
  • Professional project management skills, vendor knowledge, and team skills with initiative and ability to work with tight deadlines and manage multiple projects
  • Strong proficiency in Microsoft Office included Outlook, Word, Excel and PowerPoint, and modelling programs (Sketchup or equivalent)
  • Good Command of both spoken and written English and Chinese.

Part Time Technician (for events/stage production)

The Job
You will:

  • Operate the equipment for the events including audio/lighting console, speaker, stage lighting system, marley, projector, filming equipment, etc. properly and in a safe manner 
  • Keep and maintain all equipment in good conditions
  • Provide professional technical support to the Programming Teams

About You
You should have/be:

  • 1 year’s relevant experience in Stage Management/ Audio/Lighting/Video/Effects in entertainment related industry
  • Familiar with event operations or stage production
  • Able to perform cabling and equipment patching
  • Fresh graduate from APA or technical institute will also be considered

Visitor Experience Team (Part-time)

Tai Kwun, Hong Kong’s centre for heritage and arts, is currently building a visitor experience team to offer a unique package of heritage and arts experience at the restored Central Police Station compound in Hong Kong.

Each team member will have a chance to take on multiple part-time roles in providing visitor services and assisting in site-wide heritage and arts programmes.  The part-time roles include:


Customer Service Associate
The Job

  • Provides a full range of guest services for visitors to Tai Kwun
  • Proactively provides any assistance to visitors and responds to the queries
  • Performs cash handling duty at certain service locations
  • Professionally handles any contingency for visitors and provides immediate assistance

Heritage Programmes Helper
The Job

  • Helps visitors understand the exhibition/programming content and the story flow
  • Conducts guided tours for thematic programmes
  • Assists in heritage events, including programme openings, workshops, talks, etc. Maintains a smooth visitor flow in the exhibition/activity area
  • Provides visitors a historic overview of the site's history if they are keen to learn.  Helps visitors identify appropriate resources for them to explore the site's heritage offerings
  • Engage individual visitors and families on impromptu tours or conversations

Gallery Guide
The Job

  • Serves as a host of the galleries to welcoming visitors and providing prompt feedback to their queries
  • Serves as an interpreter and tour guide of the contemporary art exhibitions for visitors, including school-age and adult groups
  • Maintains a smooth visitor flow in the art galleries and helps assume the safety of artworks and of visitors
  • Assists in the galleries' events, including Family Day activities, school workshops and other events

Event Helper
The Job

  • Assists in venue set up and coordinates with other parties in the logistical arrangements
  • Assists in on-site operations, including ticketing, greeting visitors, escorting visitors and ushering visitors
  • Maintains a smooth visitor flow in the venue
  • Provides any support to the production team during the events

Being a member of our Visitor Experience Team, you should have/be:

  • Good command of Chinese & English; knowledge of other languages will be an asset
  • Ready to serve as a host of Tai Kwun and handle any visitor inquiries
  • Looking for opportunities to play multiple roles within the Visitor Experience Team
  • Willing to work shifts, including on weekends and holidays
  • Willing to work in any location within Tai Kwun including indoor and outdoor locations
  • Enthusiastic, passionate, outgoing, cheerful, friendly, courteous, helpful and sensitive to visitors’ needs
  • Strong on-the-spot problem-solving skills

Part time Associate (For Saturday, Sunday & Public Holiday)

Customer Service Associate
The Job

  • Provides a full range of guest services for visitors to Tai Kwun & interact with them
  • Proactively provides any assistance to visitors, responds to the queries and conducts exit survey
  • Professionally handles any contingency for visitors and provides immediate assistance
  • Professionally handles crowd control or access management when crowd control or access management plan is in place

Heritage Programmes Helper
The Job

  • Helps visitors understand the exhibition/programming content and the story flow
  • Conducts guided tours for thematic programmes
  • Assists in heritage events, including programme openings, workshops, talks, etc. Maintains a smooth visitor flow in the exhibition/activity area
  • Provides visitors a historic overview of the site's history if they are keen to learn.  Helps visitors identify appropriate resources for them to explore the site's heritage offerings
  • Engages individual visitors and families on impromptu tours or conversations

Gallery Guide
The Job

  • Serves as a host of the galleries to welcoming visitors and providing prompt feedback to their queries
  • Serves as an interpreter and tour guide of the contemporary art exhibitions for visitors, including school-age and adult groups
  • Maintains a smooth visitor flow in the art galleries and helps assume the safety of artworks and of visitors
  • Assists in the galleries' events, including Family Day activities, school workshops and other events

Event Helper
The Job

  • Assists in venue set up and coordinates with other parties in the logistical arrangements
  • Assists in on-site operations, including ticketing, greeting visitors, escorting visitors and ushering visitors
  • Maintains a smooth visitor flow in the venue
  • Provides any support to the production team during the events
  • Responds to any emergency situations according to supervisor’s instructions or emergency response plan. 

 

You should have/be:

  • Good command of Chinese & English; knowledge of other languages will be an asset
  • Ready to serve as a host of Tai Kwun and handle any visitor inquiries
  • Looking for opportunities to play multiple roles within the Visitor Experience Team
  • Willing to work shifts on weekends and holidays
  • Willing to work in any location within Tai Kwun including indoor and outdoor locations
  • Enthusiastic, passionate, outgoing, cheerful, friendly, courteous, helpful and sensitive to visitors’ needs
  • Strong on-the-spot problem-solving skills